Comments on: Knowledge Base Documentation Woes http://shamuswrites.com/2008/02/29/knowledge-base-documentation-woes/ Wired Up To Technology Fri, 29 Jan 2010 03:45:26 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Michael Natale http://shamuswrites.com/2008/02/29/knowledge-base-documentation-woes/comment-page-1/#comment-28028 Michael Natale Fri, 29 Feb 2008 18:18:02 +0000 http://shamuswrites.com/2008/02/29/knowledge-base-documentation-woes/#comment-28028 I feel your pain. I do the same thing as you do when a Tech Support person refers me to the knowledge base. It should be understood that if I am submitting a web ticket for help, or calling into the support line that I ALREADY HAVE checked the knowledge base and found it wanting. I have to say though that as far as ease of finding answers AND the quality of answers you find, the NETAPP support knowledge base is second to none. VMWare has great KB articles - if you can find them. I think its a tie between them and Cisco for the worst support site in terms of finding precisely what you want without wanting to bite someone in the face. I feel your pain.

I do the same thing as you do when a Tech Support person refers me to the knowledge base.  It should be understood that if I am submitting a web ticket for help, or calling into the support line that I ALREADY HAVE checked the knowledge base and found it wanting.

I have to say though that as far as ease of finding answers AND the quality of answers you find, the NETAPP support knowledge base is second to none.

VMWare has great KB articles – if you can find them.  I think its a tie between them and Cisco for the worst support site in terms of finding precisely what you want without wanting to bite someone in the face.

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